FAQS

How do I shop a product?

You may select your preferred item and add it to the cart. Then select the shipping method and wait for it to be dispatched and shipped.

It has been a few months after my order was shipped and the tracking link provided has expired. I’m afraid that my parcel may have been lost. Can I get a refund?

Please let us know within some days of purchase if your order is missing. We would be happy to follow up and investigate for you.

When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?

Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

I received an error message when I checked out. What should I do? / What does "Invalid transaction error" or "Something wrong with your credit card, please call card center for help: Transaction Not Allowed" mean?

If an error message occurs, this may be because:

•The debit card cannot be used for this type of payment

•Your bank has rejected the transaction due to suspicions of fraud

•The card is not activated for international transactions

Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.